• Bring along your insured vehicle. If vehicle is disabled, tow can be arranged
• Bring your Original Certificate of Insurance
• Get ready the information on
  • registration numbers of the vehicles involved
  • Make/model/colour of vehicles
  • Name/address/NRIC of the other party/parties involved
  • Contact number of the party/parties involved
  • Insurance company(companies) of the other parties
  • Extent of damage to the vehicles
  • Date/time/place of the accident
  • Positions of the vehicles before/after the collision
  • Photographs taken at the scene of the accident, if any
  • Particulars of witnesses
  • Weather and road condition

You need to report the matter to the Police and obtain a copy of the police report.

You need to report the accident to the Malaysian Traffic Police and obtain a copy of your police report.

Please note:
Avoid all unauthorized tow-truck operators
Forward ALL letters and communications received from third parties concerning the accident to us as soon as possible.

You may opt to get your vehicle repaired at the Premier Workshop at which you lodged the accident report or to one of your preferred workshops if your vehicle is Comprehensively insured with us.  Please expect:

• Survey

survey of your damaged vehicle will be arranged by the Premier Workshop. For other workshops, contact should be made with us to arrange for a survey.

• Payment of Policy Excess

Please pay the policy excess (if applicable) direct to the workshop undertaking the repairs of your damaged vehicle.

• Windscreen Damage Claim

Please download the Windscreen Claim Form to be completed and signed by the insured. Get workshop to contact us.

If you opt to repair your damaged vehicle which we comprehensively insure at any one of our Premier Workshops, you may expect:-

1) waiver of the towage fee if your disabled vehicle has to be towed to a Premier Workshop
2) the provision of a courtesy car when yours is undergoing repairs
3) assistance in your claim for excess and loss of use from the Premier Workshop when you are not at fault for the accident

If your vehicle is repaired by any one of our Premier Workshops and if you were not to be blamed for the accident, the Premier Workshop will assist you in the claim against the errant third party for your losses, including your policy excess and loss of use.

• Send all such written communication to us IMMEDIATELY for our action
• Do not discuss the issue of liability with the third party
• If a Writ of Summons or a Traffic Summons is received, hand it to us IMMEDIATELY.