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Acknowledge a claim notification within 3 business days from date of notification |
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Pay claim within 7 business days from the date the claim amount is concluded. |
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Acknowledge complaint within 3 business days from the date of complaint |
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Our Principal Officer responds to claimant’s appeal within 14 working days
from the date of appeal. |
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Encourage dis-satisfied claimant to refer matter to FIDReC whose decision is binding on us. |
